DDC FPO – A leading specialist in freight process outsourcing


"The conversion which incorporated 40 million characters of indexed data required special attention to detail, particularly in relation to scientific symbols, formulae, and a faithful presentation of data.

"In addition to the development of thorough instructions, and full testing, DDC maintained an active dialogue with the ISHS throughout the 4-month production phase to clarify individual articles for a consistent result." -Project Manager

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Age Concern England

"DDC OS currently carry out a wide range of response handling and fulfilment on our behalf, maintaining high levels of service to our supporters both current and new.

"The account management teams are proactive and attentive, allowing for a close working relationship which ensures processes run smoothly and that we are kept constantly informed on the progress of our campaigns." -Supporter Services Manager

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Archway Marketing Services

"DDC Scanning Solutions has helped us continuously improve our scanning and data capture process through the use of superior technology and exceptional customized service offerings. We have greatly benefited through their efficiency of resources, industry experience and commitment to Archway. We extend our sincere thanks to DDC and look forward to our continued partnership!" -Manager

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"DDC OS provide us with a very comprehensive and efficient service via a Dedicated Response Handling and Fulfillment Team, maintaining high levels of service to our Head Office, Cinema Complexes and Corporate/Retail Customers.

"The Account Manager and Dedicated Team is proactive and attentive, allowing for a close working relationship which ensures processes run smoothly." -Director Of Marketing

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Art Zipkin, President, DDC FPO & DDC USA of The DDC Group

Art Zipkin

Art graduated from the Georgia Institute of Technology, in 1982 with a Bachelor of Science in Industrial Management. After graduation, he managed operations and new business initiatives for Milliken & Company, John Harland Company (now Harland Clarke), IMTECH, Input Services and Lason.

Art joined DDC in 2003 and helped to develop some of the company's first US-based BPO clients out of its Georgia operation through DDC USA & later, DDC FPO in Colorado. He has led the company through exponential growth in the AP, Freight/LTL Carrier, Insurance, Medical Payment and Shared Services markets. Through the years, he has formed strong partnerships with leaders across industries, and he has witnessed DDC's North American clientele grow exponentially. In his free time, Art enjoys spending quality time with his family in the Georgian countryside.

Marissa Crotty, President of Operations

Marissa Crotty

Before joining The DDC Group, Marissa took her Bachelor of Science in Consumer Science from the University of Wisconsin to the legal field in the U.S. Virgin Islands. After becoming a part of the DDC family in 2006, she moved back to the continental U.S. and also served as the Manager of Finance for the Center for the Arts Evergreen in Colorado. Today, she is the very focused and detail-oriented Chief Financial Officer, dotting the i's and crossing the t's of all North American finances and operations for The DDC Group. As a member of the executive management team, Marissa works closely with state-side DDC President Art Zipkin as well as the global Group's CEO Jan Trevalyan.

Marissa is also a 2010 Pastry Arts honors graduate from the Auguste Escoffier School of Culinary Arts. In addition to her most important role as a new mother to a baby boy named Roan, she also enjoys traveling, being outdoors and saving the planet, (as she says, "One green step at a time”). As an avid animal lover, a cause that Marissa is a frequent participant and long-time supporter of is WildEarth Guardians.

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Teresa Peyton, Vice President of Project Development


Teresa Peyton joined The DDC Group in 2013. She brings over 20 years of leadership in data processing and application development for the accounts payable, freight, and medical industries.

Teresa has extensive experience in managing global data processing projects and teams for today's leading corporations. At DDC, she works closely with the IT development team to design high-performance business solutions of an international scope for some of the company’s world-class clientele.

In her spare time, Teresa enjoys spending quality time with family and friends, watching football, and going to the beach.


Chad Crotty, Vice President of Sales

Chad Crotty Vice President of Sales

Before Chad Crotty came on board with DDC in 2010, he developed markets for premier brands in the highly competitive alcohol industry in the U.S. Virgin Islands, including MillerCoors and Absolut. The DDC Group's freight-focused division, DDC FPO, has seen a 50% growth in new clients and double-digit growth annually since Chad joined the team.

He now lives in Colorado with his wife and newborn son, Roan, running the DDC FPO headquarters out of Evergreen. Having been active in the Denver Transportation Club for several years attending meetings and events, Chad is a recently elected member of the DTC Board of Directors. When Chad isn't on the phone with clients or at a key industry event, he can be found hiking or biking the local trails, snowboarding, camping, white water rafting or even fly-fishing.

Quetura Hudson, Vice President of Project Management


Prior to joining The DDC Group’s North American project management team in 2006, Quetura managed data entry and processing teams in the non-profit sector at Grizzard Communications Group.

Since her career with DDC began, Quetura has collaborated with many of the company's other departments as well as offshore divisions to develop solution offerings for freight, HR, banking and medical clientele.

In addition to overseeing the North American projects, Quetura works closely with the company’s human resources team to implement “team building” initiatives for employees of The DDC Group's North American headquarters in Atlanta.

Quetura graduated Magna Cum Laude from Albany State University with a BS in Allied Health Science Administration. Outside of DDC, she loves to spend time with her family and friends and likes to exercise.

Dan Kaiser, Vice President of IT

Den Kaiser, Vice President of IT

Dan Kaiser graduated Summa Cum Laude with a bachelor's degree in computer science from Wilmington College in Ohio. After spending some time self-employed and starting his own business, Information Management Solutions and Services, Dan joined The DDC Group in 2007.

Today, Dan runs the DDC IT department and works hand-in-hand with our VP of Operations Tammie Schell to custom-design all client solutions. He writes original software and builds applications from the ground up, his specialty being Business Process Automation applications. Dan also brainstorms with other IT moguls in the industry to find synergies between customers and create unique, collaborative solutions. When he does get a spare moment of free time, Dan enjoys sports and fishing.